Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What does my tracking number look like 

 

Service Sample Number

Parcel Pro Tracking® 9400 1000 0000 0000 0000 00

Parcel Pro Mail® 9205 5000 0000 0000 0000 00

Certified Mail® 9407 3000 0000 0000 0000 00

Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00

Global Express Guaranteed® 82 000 000 00

Service Sample                                                                                                                    Pro Mail Express International® EC 000 000 000 US

Pro Mail Express® 9270 1000 0000 0000 0000 00
EA 000 000 000 US

Pro Mail International® CP 000 000 000 US

Registered Mail™ 9208 8000 0000 0000 0000 00

Signature Confirmation™ 9202 1000 0000 0000 0000 00

 

How can i leave delivery instructions

If a package qualifies for the EPPDelivery Instructions™ service, you can tell E2PP where to leave a package at your address, send it to a different address, or send it to your Post Office.

Click Change Delivery Instructions on the tracking results page to leave your request. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service.

No “Delivery Instructions” Link

There are several reasons a package may not be eligible for Delivery Instructions.

Ineligible packages may have:

 

  • Already left the Post Office for delivery
  • A Hold Mail request
  • A Forward Mail request
  • A military (APO/FPO) or DPO address
  • An international sender
  • A Delivery Signature request
  • A Collect on Delivery (COD) request
  • An active USPS Package Intercept® order
  • Insurance for $500 or more

 

Can’t find what you’re looking for?

FAQs

Where do i find my tracking number

 

Your tracking number can be found in the following places:

  • Your Post Office™ shipping receipt
  • Your sales receipt if you bought insurance at the Post Office™
  • Your email confirmation if you shipped from ParcelPro.com
  • The shipping confirmation email you received from an online retailer
  • The bottom peel-off portion of your Parcel Pro Tracking® label